Our Hours:
Monday to Friday: 8:30 AM – 8:00 PM EST
We’re here during those hours to make things smoother for you! Don’t hesitate to reach out – we can’t wait to assist you!
Good News — Our Customer Portal Has Arrived!
You can now manage your VaultPay account online anytime. Check your balance, make secure payments, and access your account whenever it’s convenient for you.
To change your banking information, follow these steps:
Email a Void Cheque or PAD (Pre-Authorized Debit Form): Scan or take a clear photo of a void cheque / PAD form with your new bank account.
Provide Personal Information: In your email, include the following details:
Full name
Address
Account number
The date when the new banking information should take effect.
Send the Email: Send the email with the void cheque and the required information to: paymyway@vaultpay.ca.
Important: Make sure to submit your request at least 10 days before your next payment due date to ensure the change is processed on time.
How do I pay out my loan early?
To pay off your loan early, here’s what you need to do:
Give us a call at 1-888-678-2702 and press Option 2 to speak with a friendly representative who can help you with the process.
Request a current payout: Let them know you’d like to pay off your loan early, and they’ll arrange to withdraw the funds directly from your bank account.
Just a heads-up: we don’t accept credit card payments, so the payment will need to come from your bank account.
Is there a fee or penalty for paying off my loan early?
No, there is no fee or penalty for paying off your loan early! Since this is an open loan, you’re free to pay it off whenever you want without any extra charges.
I have made a purchase on a deferral plan. What are my options?
If you’ve made a purchase with a deferral plan, here’s what you need to know about your home improvement loan:
Once the deferral period ends, you’ll have two options for payment:
Option 1: Call us to arrange payment of the full amount of the contract.
Option 2: If you choose not to pay the full amount, monthly (or bi-weekly) payments will start being withdrawn from your bank account automatically via preauthorized payments.
During the deferral period, you’ll have two options for payment:
Option 1:Lump Sum Payments: You can choose to make a single payment toward the loan. This could either be a partial lump sum or the full outstanding balance, which will directly reduce the principal amount.
Option 2:Paying the Loan in Full: If you decide to pay the entire loan off in one payment, the full amount will be applied directly to reduce the principal balance, effectively paying off the loan.
What is the difference between Term and Amortization?
The Term and Amortization are related to your loan, but they refer to different things:
Term: This is the length of time during which the interest rate and monthly payment amount you agreed upon will remain the same. It could be a few months or several years, depending on your agreement.
Amortization: This refers to the total length of time it will take to fully pay off the loan if you make all the required payments. The amortization period is typically longer than the term, especially if you’re renewing or refinancing at the end of the term.
In short, the term is the “duration of the deal” (when your payments and interest rate are set), while amortization is the “total repayment time” for the loan.
I have a service/maintenance inquiry?
For any service or maintenance inquiries, please reach out to the VaultPay Partner who installed the equipment. They’ll be able to assist you with any issues or questions you have.
What happens after the 1st term of my loan?
We may choose to renew your agreement. If we do, we’ll give you a heads-up with written notice at least 60 days before your loan term wraps up.
When we send that renewal notice, you’ll have plenty of time (at least 60 days!) to make your move. Whether you want to:
Pay out your loan and call it a day,
Or make extra payments to reduce your balance before the renewal kicks in
The choice is yours, and we’ll make sure you have all the time you need to make the best decision!
How can I make extra payments or payoff my loan?
💳 Pay Your Way – We’ve Got Options!
We make it super easy for you to pay your loan or make extra payments! Here’s how you can do it:
Call Us 📞:
Dial 1.888.8888, option 2 to make a quick payment directly from your bank account on file!
Bill Payment 💸:
Set up a bill payment and reference your 6-digit contract number from your Welcome Letter – simple and secure!
eTransfer 💻:
Fast and easy – just send us an eTransfer! Need more info? Reach out, and we’ll help you get started!
Mail a Cheque 📬:
Prefer the old-school route? No problem! Just send us a cheque through the mail.
We’ve got options for every style—so pick the one that works best for you!
To change your banking information, follow these steps:
Email a Void Cheque or PAD (Pre-Authorized Debit Form): Scan or take a clear photo of a void cheque / PAD form with your new bank account.
Provide Personal Information: In your email, include the following details:
Full name
Address
Account number
The date when the new banking information should take effect.
Send the Email: Send the email with the void cheque and the required information to: paymyway@vaultpay.ca.
Important: Make sure to submit your request at least 10 days before your next payment due date to ensure the change is processed on time.
To pay off your loan early, here’s what you need to do:
Give us a call at 1-888-678-2702 and press Option 2 to speak with a friendly representative who can help you with the process.
Request a current payout: Let them know you’d like to pay off your loan early, and they’ll arrange to withdraw the funds directly from your bank account.
Just a heads-up: we don’t accept credit card payments, so the payment will need to come from your bank account.
No, there is no fee or penalty for paying off your loan early! Since this is an open loan, you’re free to pay it off whenever you want without any extra charges.
If you’ve made a purchase with a deferral plan, here’s what you need to know about your home improvement loan:
Once the deferral period ends, you’ll have two options for payment:
Option 1: Call us to arrange payment of the full amount of the contract.
Option 2: If you choose not to pay the full amount, monthly (or bi-weekly) payments will start being withdrawn from your bank account automatically via preauthorized payments.
During the deferral period, you’ll have two options for payment:
Option 1:Lump Sum Payments: You can choose to make a single payment toward the loan. This could either be a partial lump sum or the full outstanding balance, which will directly reduce the principal amount.
Option 2:Paying the Loan in Full: If you decide to pay the entire loan off in one payment, the full amount will be applied directly to reduce the principal balance, effectively paying off the loan.
The Term and Amortization are related to your loan, but they refer to different things:
Term: This is the length of time during which the interest rate and monthly payment amount you agreed upon will remain the same. It could be a few months or several years, depending on your agreement.
Amortization: This refers to the total length of time it will take to fully pay off the loan if you make all the required payments. The amortization period is typically longer than the term, especially if you’re renewing or refinancing at the end of the term.
In short, the term is the “duration of the deal” (when your payments and interest rate are set), while amortization is the “total repayment time” for the loan.
For any service or maintenance inquiries, please reach out to the VaultPay Partner who installed the equipment. They’ll be able to assist you with any issues or questions you have.
We may choose to renew your agreement. If we do, we’ll give you a heads-up with written notice at least 60 days before your loan term wraps up.
When we send that renewal notice, you’ll have plenty of time (at least 60 days!) to make your move. Whether you want to:
Pay out your loan and call it a day,
Or make extra payments to reduce your balance before the renewal kicks in
The choice is yours, and we’ll make sure you have all the time you need to make the best decision!
💳 Pay Your Way – We’ve Got Options!
We make it super easy for you to pay your loan or make extra payments! Here’s how you can do it:
Call Us 📞:
Dial 1.888.8888, option 2 to make a quick payment directly from your bank account on file!
Bill Payment 💸:
Set up a bill payment and reference your 6-digit contract number from your Welcome Letter – simple and secure!
eTransfer 💻:
Fast and easy – just send us an eTransfer! Need more info? Reach out, and we’ll help you get started!
Mail a Cheque 📬:
Prefer the old-school route? No problem! Just send us a cheque through the mail.
We’ve got options for every style—so pick the one that works best for you!
Still have some unanswered questions?
We can help.
